Customer and Sales Support Engineer for China

Full-time position, based in Shenzhen or Shanghai, China – Available now

Reports to: Manager of Customer Services

Purpose: Interact with Octasic Chinese customers as a technical support engineer in the post-sale and pre-sale phases.

Responsibilities

  • Handle, reproduce and solve customer issues (30%);
  • Act as coordinator between Chinese customers and the Octasic support team based in Montreal, Canada (20%);
  • Help customers integrate Octasic products into their system (20%);
  • Serve as a technical resource for sales representatives (10%).
  • Prepare and perform product demonstrations and trainings (10%);
  • Prepare product example code and collateral documents (10%).

Requirements

The ideal candidate is someone who has done low-level design in the voice telecommunications field in the past but has been involved in supporting customers. The candidate has to have very good interpersonal skills and be able to assimilate new technical information easily. We are looking for someone dynamic that would integrate well with a young and dynamic team, and who has:

  • A Bachelor's degree or equivalent in electrical, computer engineering or related field;
  • Three (3) years of experience including low-level technical design work at some point (i.e. board design, or DSP coding, or low-level C embedded software or driver development, or ASIC testing), and at least 1 year in customer support;
  • Excellent written and verbal communication in Mandarin;
  • Good written and verbal communication in English;
  • Speaking Cantonese is an asset;
  • Knowledge of some of the following areas is required:
    • Telecommunications system design and architectures
    • Embedded system design
    • FPGA or ASIC design (VHDL code).
  • Flexibility to travel and operate in China (40%).
  • For a candidate based in China, a 2-month training period in Montreal, Canada may be required. The candidate has to be eligible to get a Canadian Visa.

Salary negotiable based on experience and profile.

If you are interested in this opportunity, please apply directly through our web site http://www.octasic.com/cs/about/careers_form.php quote job #SA-CN in the “Position Applying For:” field.

Each candidate sending his/her resume must include his/her salary expectations.

About Octasic (www.octasic.com)

Founded in 1998, Octasic is a Canadian privately held, fabless semiconductor company based in Montreal, Canada. It designs, markets, and supports best-in-class silicon solutions that deliver exceptional voice quality for network equipment providers within the wireless, VoP, and TDM segments of the telecommunications industry. Octasic's innovative approach involves processors that are optimized to perform key voice functions such as echo cancellation, packetization, and compression. Octasic employs 80+ persons in Montréal and is expected to grow in the next year.