Interactive Voice & Video Response (IVVR)
The demand for richer interactions through video communications is reaching every aspect of our society. In the contact center or any other customer service environments video communications will unleash the potential to accelerate transactions, provide additional advertising revenue and offer opportunities for up-selling.
Formerly known as Interactive Voice Response (IVR) systems, these audio systems have become a commonplace method for servicing customers over the phone. By adding video to these systems, call centers for example, can provide visual menus and graphical feedback throughout the transaction.
Alternatively, IVVR can be used as a complete stand-alone system, providing an on-line store, or self-service menu for mobile banking.
Video phones are becoming more and more common in both the enterprise and the home. Also, a large proportion of mobile phones now support video services. Therefore, the reach of IVVR systems has reached critical mass.
Octasic's advanced video solutions enable the creation of sophisticated IVVR systems. The mixing functions allow for the rapid development of elaborate menus. The low latency of the system means that interaction between the user and the display is instant, providing an excellent Quality of Experience (QoE).
Benefits:
- Lowest power consumption per channel in the industry
- Sophisticated broadcast quality mixing and overlay capabilities
- Low latency response times including DTMF detection
- High capacity voice, video, data on the same DSP device
- Support for QoS, RTP, RTCP, RTCP-XR, SRTP
- Real-time video processing:
- Video content transcoding (H.263, MPEG-4, H.264)
- High quality resizing to any screen size
- Bitrate and frame rate adaptation
- Audio/Video file streaming support
