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Support and Design Service Programs
At Octasic, we are dedicated to our customers’ success. Our experienced and responsive support team is committed to assisting you throughout your development and deployment efforts.
Octasic offers an array of support and design services in the areas of integration and testing. We assist you from the early stages of product development to full-scale deployment. Octasic's diverse support programs can be tailored to your needs.
With our support program, you can be confident that Octasic will work as one with your team towards a common goal: delivering the best product to your customers.
Through this program Octasic engineers will help your team design products around Octasic’s devices. Reference designs are provided and can be customized to your needs.
Octasic, through its network of partners can also develop custom or compatible boards, FPGA or glue logic to meet your specific needs. Leveraging Octasic's extensive design expertise will ensure better time-to-market for your products, and can alleviate the burden on your hardware team.
Annual Support Contracts
These programs are offered to equipment manufacturers that must adhere to strict Service Level Agreements (SLAs) and are looking to ensure an efficient response time when problems arise. Benchmarks for response time, escalation, workaround and resolution differ for each program, granting you the opportunity to select the best fit for your particular needs.
Scheduled On-site Support
For field trials, an Octasic Support Engineer is available on-site upon scheduling.
Scheduled on-site support is an ad-hoc program for customers already subscribed to an Annual Support Contract Program for various support efforts, such as integration, lab certification or consulting.