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Support and Design Service Programs

At Octasic, we are dedicated to our customers' success. Our experienced and responsive support team is committed to assisting you throughout your development and deployment efforts.

Octasic offers an array of support and design services in the areas of integration, testing and voice quality, to assist you from the early stages of product development to full-scale deployment. Octasic's diverse support programs can be tailored to your needs.

With our support program, you can be confident that Octasic will work as one with your team towards a common goal: delivering the best product to your customers.

Our focus and priority is your complete satisfaction - and your customers' too.

Integration Support

Through this program Octasic engineers will help your team design products around the Octasic devices.

Design Services

Octasic can also develop custom or compatible boards, FPGA or glue logic for voice processors, to meet your specific needs. Leveraging Octasic's extensive design expertise will ensure better time-to-market and interoperability for your products.

Annual Support Contracts

These programs are offered to equipment manufacturers that are shipping to customers and are looking to ensure an efficient response time when problems arise. Benchmarks for response time, escalation, workaround and resolution differ for each program, granting you the opportunity to select the best fit for your particular needs.

Scheduled On-site Support

For field trials, an Octasic Support Engineer is available upon scheduling.

Scheduled on-site support is an ad-hoc program for customers already subscribed to an Annual Support Contract Program for various support efforts, such as integration, voice quality lab certification or voice quality consulting.